3. Locate the order and navigate to the "More actions" drop-down menu & select "Return this item"

4. Continue to follow the on-screen instructions to complete the setup of your return.

5. Please allow a minimum of 14 days for us to receive your item(s).

6. All returns will be credited to the original form of payment within 6 business days of our warehouse receiving it.

7. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.

8. You will receive an email notification when we have finished processing your return.

Horizon Direct Depot reserves the right to adjust the return policy.

EXCHANGES

Horizon Direct Depot does not currently offer exchanges via .

WRONG ITEM(S) SHIPPED:

If we made an error on your order, please contact us immediately via Messages and we will be happy to assist you.

WARRANTY

If your product becomes defective due to faulty materials or workmanship within a period of 1 year from the date of purchase, we guarantee to:

Replace or repair all defective parts, free of charge, or

Repair products free of charge, or

Replace the unit with a new or reconditioned unit, free of charge.

Your warranty is subject to the following conditions:

• The product has not been misused, abused, neglected, altered, modified, or repaired.
• The product has been subjected to fair wear and tear.
• The product has not sustained damage through foreign objects, substances, or accidents.
• ** Accessories are not covered under warranty **

CONTACT US

• Please feel free to contact us, we are here for you!
• We at Horizon Direct Depot are always available to assist you with any of your needs regarding your purchase or questions about our products. Horizon Direct Depot believes in complete customer satisfaction. We hope that you will have a positive experience with us.
• We are open Monday through Saturday 9:00 am - 11:00 pm Eastern Standard Time. We answer all emails within 24hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day. We are closed on Sundays and all major holidays.
• For questions regarding order status and other after-sales support, log in to "My : purchase history".
• We have always been trying to provide the best service and reliable products for every customer, however, accidents may happen sometimes, please contact us to resolve any issue before leaving negative response.

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