Method 1: Use System Information to find your laptop model
Step 1: Press " Windows + R " to open the Run window.Step 2: Type " msinfo32 " in the empty box and click " OK " to open System Information.Step 3: Keep in the " System Summary " section and you will find the " System Model " item in the right pane.Method 2: Open the back cover of the laptop and confirm the battery type and capacity, as well as the model of the laptop.
Step 1: Turn off the laptop and unplug the power cord (to prevent electric shock)Step 2: Remove the back panel with a screwdriver. (Please proceed with care to avoid damage to the laptop's components.)Step 3: Disconnect the cable connected to the battery and remove it. After that, you can check the specifications of your battery.
pecification:
Battery Type:Li-ion
Battery Voltage: 11.4V
Battery Capacity:97WH/6cell
Part Number:
XG4K6, P92F, 01RR3, F8CPG, and KVPMY
Compatible Laptop/Notebook Models: (""CTRL""+""F"")
for Dell Precision 17 5750 Mobile Workstation Series;, for Dell Precision 17 5760 Mobile Workstation Series and more., for Dell XPS 17 9700 Series,Dell XPS 17 9710 Series;, for Dell XPS 17 9720 Series;for Dell XPS 17 9730 Series;
Q/A:
1.Q:why battery don't hold a charge, how to fix it?
A:this is new battery,for first use, we suggest buyer:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
you charge the battery when power lower than 20%. If available,
connect ac charger when doing computer work.
If run the battery shut down often, it will shorten the batterylife.
2.Q:battery can't charge fully,how to fix it?
A: Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
3.Q:Battery can't be recognised by my laptop, do i need exchange anew one,
A:we met this issue before, maybe beacuse of your laptop system,
wesuggest you can:
Remove all battery drivers
Remove battery
Connect laptop using AC charger,
double check no battery driversinstalledConnect batteryDrivers will install automaticall Full charge the battery by ac adapter
Leave charger and let the battery drain to shut offRepeat full charge and full discharge about 2 times.
if still not be solved, please contact us and exchange a newone.
4:Q:Battery dies suddenly at about 20%, do i need to recalibrate?
A:Kindly check the battery settngs and BIOS,do reset something,
then:
Remove the battery for a whileInstall battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
Payment:
1.We accept Paypal ONLY. It's a safer, faster and free way to pay!
2.Non-Paying buyers: Serious Buyer Only! Please place offer or "Buy itnow" only if you agree the price and terms of the product and noargument after the sale end. And payment must be received within 7business days of the sale close. We will report Non-paying buyerto .
Shipping:
1.We ship to buyer's PayPal address.we will dispatch your packagewithin 1 business day Once payment has been completed.
2.We are not responsible for wrong or undeliverable address. Wereserve the right to charge the shipping fee again for returned itemsdue to wrong address.
3.We ship your package out with tracking number.We upload thetracking number to within 24 hours.
Warranty & Return Policy :
1.We offer 60 days money back ,1 year warranty. If for any reason youare dissatisfied with your purchase, please contact us via only
2.We test your item before shipping out,If unfortunately,The itemDOA(Dead of Arrival) or not as describe ,please contact us forreplacement.
3.If over 60 days from the receiving ,we only return for exchange thesame item.
4.One year Warranty. Buy with confidence.
Contact us:
1.We strive for 100% customer satisfaction. In the unlikely event youare not satisfied with the transaction, please contact us before yousubmit your evaluation. We believe that everything could be solved bycommunication.
2.We value each customer,you message is very important to us.We makeevery effort to answer all email within 24 hours.
