Slightly damaged, missing pieces on the front. Please see the many pictures and let us know if you would like more of any certain area. This item appears to be brand new, still has stickers in several areas as shown in the pictures. There is some of the black ink ribbon loaded in the machine as pictured. We don’t have labels to do a test print. Also, the unit shows the print head is open, so I do not believe it will print until replacement parts are put on the unit. This item is relatively heavy and large, it will ship free and be packaged extremely well and thoughtfully, and shipped out the same business day. However, there are no returns on this item as it is being sold as his condition we have done all the testing we can do. There are a couple scuffs on the unit. We tried to get pictures of those as well for complete transparency as there are no returns on this item.