We only ship to confirmed addresses at time of payment. Free Shipping is ONLY applicable tonon-PO Box&non-remote locations. In the rare instance we determine the address to be too remote for our shipping, the order will be cancelled at our discretion.Orders placed with an address that do not comply with the above terms will be cancelled.Ships in 1-5 Business days.**If you have any questions or concerns regarding a listing detail, contact GOOTGEAR, prior to committing to purchase. Please understand that it is the buyer's responsibility to read the full listing prior to purchasing for safe and responsible online purchasing.UPS is a separate company and operates on their own procedures. It is the responsibility of the buyer to track and be home for delivery. GOOTGEAR is not responsible for stolen items if UPS has a confirmed delivery. Stolen items should be pursued with your local police.All serials are documented to maintain integrity.**
When returning any product to GOOTGEAR, please make sure the following items are clearly visible on the package/parcel; RMA number provided by GOOTGEAR, item number, and the name "GOOTGEAR". If these are featured prominently on the package it will ensure the proper processing and sorting will occur. If any of these are omitted, we are not liable for delays and disruptions due to this lack of information.